Employment: AQUATIC COORDINATOR/Professional Coach BATHURST AQUATIC CENTRE/BLAST SWIM CLUB

Role:
The Aquatic Coordinator/Head coach is responsible for the management of the Aquatic Programs,
Aquatic Operations, and the BLAST Swim club; the efficient and effective development and proper
execution of Aquatic programs and operations; and creating a positive and safe aquatic experience
for all stakeholders.
Reports to: Facility Director & Swim Club Executive
Salary: up to $36,500 (aquatic coordinator)
Salary coach +(up to $25000)

Responsibilities:

Team Building/Daily Team Support
– Provide leadership and direction to the aquatic programs and operations staff (Swim
Teachers, Lesson Supervisors, Aquatic Leadership Instructors, Coaches, Lifeguards, Shift
Leaders) including hiring, training, mentoring, coaching, scheduling, and performance
management.
– Lead, coach, mentor, and empower employees to handle operational challenges and provide
exceptional and legendary service.
– Provide training for the development of staff to meet established job expectations and product
and service knowledge standards including the delivery of job-specific training for new hires.
– Act as the main point of contact for employee continued education and development.
– Be accountable for the performance of the aquatic programs team in meeting team
objectives.
– Establish solid working relationships within the team and other departments to ensure a
cohesive working environment.
– Work collectively with other Department Managers and Directors to set up employee
departmental in-services on a recurring basis.
-Carry out and lead by example at a high level all employee performance standards and
expectations.
-Coordinate decision-making in emergency situations.
– Backfill for front-line team members as required.
-Attend Leadership training when required.

Facilitate emergency procedures training for staff.
– Act as a master trainer for the Intelligenz program pertaining to program registrations.
– Act as a key information source by providing the Aquatic & Fitness Director with customer
feedback, system enhancements, recruitment needs, training and development needs, ideas
for rewards and recognition, new programs/services, and ongoing quality improvement.
Customer Experience
– Promote and market Aquatic Programs; interact with customers and patrons, sell additional or
specific programs/services based on customer need and value.
– Actively communicate with both internal and external customers on special events, program
and service changes, and new incentives.
– Communicate program cancellations and changes to various media accordingly.
– Assist both our internal and external customers by proving prompt, sincere, and professional
responses to questions and concerns that arise; striving to exceed our customers’
expectations.
-Be the main point of contact for product knowledge and services available in the department.
-Assist and empower employees to handle customer complaints by providing a
customer-centered environment.
– Monitor participant evaluation forms and feedback received by tracking and reviewing
information, and following up in a timely manner, and implement any follow-up plans as
required.

Planning and Organizing
– Participate in the development of the annual aquatic programs, in conjunction with the Facility
Director.
– Complete all lesson preparation, including instructor materials, session schedules, classes,
and lesson schedules.
-Coordinate Bookings online and in-person to ensure there is adequate pool space available
for the Lessons.
-Conduct course leadership instruction for NLS, Waterfront, LSI’s, WSI’s, and staff training
regularly as needed.
-Monitor aquatic programs and operations staff certifications are current and up to date and
that appropriate training is been organized internally or externally.
-Follow brochure timelines and deadlines and enter quarterly aquatics programs into the
Intelligenz system by the designated date.
– Creation of new business in aquatic programs and specific training through targeted sales
approaches.
– Evaluate and network with other facilities on an ongoing basis to ensure our market offering is
competitive and appropriate.
-Identify key areas of service and program enhancement.
– Prepare promotional material, communicate strategies and fulfill signage needs throughout
the building and online.
-Evaluate and communicate strengths and weaknesses on the performance of each Instructor
on a semi-annual basis and provide support and guidance as required.
– Support the aquatic programs team on-site during weekends, evening,s and daytime events.
– In collaboration with the Director, communicate equipment needs, order and receive
equipment and supplies including boutique organization and inventory.
– Develop and maintain relationships with key stakeholders in the portfolio including Sports
Partners(clubs), Lifesaving Society, Red Cross, Swimming NB, and or lesson providers..etc.
– Attend promotional opportunities as needed, acting as a representative of the Bathurst
Aquatic Centre.
-Update and maintain training manuals on policies, procedures, and programs.
-Understand and apply all safety and emergency procedures to ensure a collective,
streamlined and successful execution and ensure the team is trained on these procedures.
-other duties as assigned by the director.

Committee Involvement:
– Participate in staff meetings and chair meetings as required.
– Sit on municipal parks committee as needed.
What You Need Qualifications:
-A minimum of five years of experience in a management/supervisory aquatics role including
demonstrated experience managing a team of a moderate to large size (at least 15 people).
-Current certifications in Life Saving Instructor (or Instructor Trainer) are required prior to
starting.
-Pool Operator Level 1 is an asset.
-The Aquatics Safety Inspector is an asset.
-The Aquatics Safety Auditor is an asset.
-Minimum level one coach (Fundamentals) Level 2 (Competition coach) preferred.
– Current certifications (or Teacher Trainer) or Life Saving Instructor (or Instructor Trainer) are
required prior to starting.
– Current certifications in CPR Level C, Standard First Aid, and NLS are required:
-CPR Level C certified within the last two years;
– Standard First Aid recertified within the last 2 years.
-Ambitious, driven, accountable, who thrives in a sport recreational environment.
-Ability to supervise and train employees, including organizing, prioritizing, and scheduling
work assignments.
-Solid negotiation, conflict resolution, and people management skills.
-Strong problem identification and problem resolution skills.
-Excellent teamwork and team-building skills as well as ability to work independently with no
supervision.
– Strong communication skills (verbal and written) in both languages (French and English)
– Proficient with computer skills.
– Ability to work flexible hours including evenings and weekends to accommodate municipal
recreation as needed.
– Preference will be given to candidates with additional certifications in coaching, leadership,
and/or conflict resolution.

Apply online at bathurstaquaticcenter@hotmail.com
Job Types: Full-time, Permanent
Salary: $36500.00+
Coaching : up to + $25,000.00 per year
Schedule:
-40+hrs/week
Work remotely:

COVID-19 precaution(s):
– Remote interview process available
– Personal protective equipment provided
– Social distancing guidelines in place
– Virtual meetings available
-Sanitizing, disinfecting, or cleaning procedures in place